Exchanges & Returns Policy

Dhaga.pk offers a 7-day return and exchange policy for their products. If a customer is not satisfied with their purchase, they can initiate a return or exchange request within 7 days of receiving the product. The products must be unused, unworn, and in their original condition with all tags attached.

To initiate a return or exchange, customers can contact Dhaga.pk’s customer support team through their website or by email. The customer support team will guide the customer through the process and provide further instructions.

If the return or exchange is approved, Dhaga.pk will issue a refund or exchange the product for another item of the same value. The refund will be processed within 7-10 business days.

Dhaga.pk reserves the right to reject a return or exchange request if the product is not in its original condition or if it is outside of the 7-day return and exchange window. Additionally, certain products are non-returnable due to hygiene reasons, such as earrings. If a product is non-returnable, it will be clearly stated on the product page.

Shipping charges are non-refundable, and customers are responsible for the cost of shipping the product back to Dhaga.pk. However, if the return or exchange is due to a mistake on Dhaga.pk’s part, such as a wrong or defective product, Dhaga.pk will cover the shipping costs.

If a customer receives a damaged or defective product, they should contact Dhaga.pk’s customer support team immediately with photos of the product. Dhaga.pk will investigate the issue and provide further instructions for a return or exchange.

It’s important to note that Dhaga.pk’s Exchanges & Returns policy may vary for certain products or promotions. Customers should refer to the specific product page or promotional materials for more information.

For more information, customers can refer to Dhaga.pk’s FAQ page or contact their customer support team for assistance.